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Applications of citizens

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Responsible for information on the page: Department of work with addresses of citizens and the organizations

In this section of the site you can:

  • to learn that the legislator understands as the address of the citizen;
  • to study requirements which are imposed by the existing legislation to the written appeal of the citizen to government bodies, local governments;
  • to receive information on an order and terms of consideration of addresses;
  • to examine various ways of the direction of addresses to the City administration of Chelyabinsk;
  • to study information on work results with addresses of citizens.

You can also send the address to Online desk.

In the City administration of Chelyabinsk the organization of work with addresses of citizens is assigned to department of work with addresses of citizens and the organizations of Administration.

Address of department: 454113, Chelyabinsk, Revolution Square, 2, office 103 (reception), 111b, 116, 116a, 117. ph. +7 (351) 266 09 62, 263 07 37.

Operating time:

  • Monday - Thursday from 08.30 till 17.30
  • Friday - from 08.30 till 16.15
  • technological breaks from 10.30 till 10.45, from 15.30 till 15.45
  • lunch break from 12.00 till 13.00


According to the oral address by the specified phones information is provided:

1) about postal addresses and working hours of bodies of the City administration of Chelyabinsk;

2) about an order of carrying out personal reception of applicants by the Mayor, his deputies, heads of structural divisions of the device, branch bodies of the City administration;

3) about an order and terms of consideration of addresses and inquiries of citizens;

4) about registration number of the arrived address and about to what official it is sent for consideration;

5) other information which is not demanding implementation of actions for its collecting, generalization or the analysis.


Information on personal information of authors of addresses is stored and processed with observance of requirements of the Russian legislation on personal information.


All-Russian day of reception of citizens on theConstitution Day of Russian Federation

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