City administration
of Chelyabinsk
official site
Online desk

Switch to Russian version
and ask a question

You are here

Personal reception

Personal reception

 

Oral appeals of citizens are usually taken at personal reception which is conducted by officials of the City Administration on fixed days of the week according to the schedule approved by the head of the city on a quarterly basis.

Information on the personal reception of citizens by City Administration officials is placed in the receiving office of the department on work with citizens and organizations in the building of the City Administration, as well as communicated to citizens through the media.

The appointment, preliminary interview and organization of personal reception of citizens are provided by:

1) to the Head of the city -  by the referantur of the Head of the city;

2) to the Deputy Heads of the city - by the chief of department on work with citizens and organizations;

3) to other officials - by authorized employees of relevant departments of the apparatus, organs of the Administration of the city.

The content of an oral appeal shall be entered in the card of personal reception of a citizen. In case if the facts and circumstances set out in an oral appeal does not require additional verification, response to an appeal with the consent of the citizen can be given orally during the personal reception, which is recorded in the card of personal reception of citizens. In other cases it is given a written response on the subject of raised in an appeal questions.

Sent on a personal reception written applications shall be registered and considered in accordance with the legislation.

 

Schedule of reception of citizens on personal matters by heads of Administration of Chelyabinsk

Schedule of reception of citizens on personal questions by heads of structural divisions of the apparatus, sectoral (functional) organs of the Administration of Chelyabinsk